Refund policy

RETURN POLICY

If you are unhappy with your purchase for any reason at all please do not hesitate to call our customer support line at 1-844-777-5293 or email us at customercare@pendleton.ca. If we cannot solve the problem immediately you will be issued a return authorization form that will allow you to return the product to us. Items must be returned in new, unworn condition with all tags and original packaging. Returns that do not meet these requirements will be shipped back at the customer's expense.

Items purchased from the online store can be returned in new, unworn condition with all tags and original packaging within 30 days of purchase.

Pendleton Canada provides free return shipping labels on orders exceeding $200.
All orders placed between October 1 - December 31 qualify for our Holiday Return Policy. Orders placed during this time will have until January 31 to initiate a return.

Items purchased at a discount of 50% or more are considered final sale.

EXCHANGE POLICY

To make an exchange, complete the return process first. You can then place another order for the desired product. Once we receive the returned item, we process your refund.

EXCLUSIONS

• "Final Sale" Clearance items and items at 50% + do not qualify for returns.
• Shipping charges will be calculated on a per-case basis for orders under $200.
• Refunds must be returned to the original form of payment.

 

WARRANTY CLAIMS

We want you to be completely happy with every Pendleton product you purchase. "Warranted to be a Pendleton" is our quality credo pertaining to the product, the people and the personality that make our company unique. It's a vital part of our family legacy, as honored today as it has been since 1863. 90 Day Warranty.

 

Please send an email to customercare@pendleton.ca and include the following:

• Photos of the affected area and condition of the item
• Proof of purchase: Order Number or Receipt
• Contact information