Returns & Exchanges
We want you to be completely happy with your Pendleton purchase. “Warranted to be a Pendleton” is our quality credo pertaining to the product, the people and the personality that make Pendleton unique. It’s a vital part of a family legacy, as honoured today as it has been since 1863.
If you are unhappy with your purchase for any reason at all please do not hesitate to call our customer support line at 1-888-211-9457 or email us at firstname.lastname@example.org. If we cannot solve the problem immediately you will be issued a return authorization form that will allow you to return the product to us free of charge*. Items must be returned in new, unworn condition with all tags and original packaging.
Simply fill out the return authorization form and email it to us. We will send you instructions on how to return your item to us simply and at no cost to you.**
Returns and exchanges are accepted within thirty days of receipt of purchase on items that have not been worn, altered or modified in any way, and with all tags attached in the original packaging.
Once we receive the item, we will ship your requested exchange item to you without charging any additional shipping fees to areas that qualify for our no charge shipping service. Please allow 5 business days from the date we receive your return to complete your return or exchange.
*Free returns and exchanges are only available to customers who live in areas that qualify for our no charge shipping service.
**Free returns and exchanges are valid on items over $50.00 only.
For all credit card refunds, please note that all credits will be placed on the credit card used for the original purchase.
Please allow 7 to 15 days from the day you return your package for your account to be credited.
Allow 1-2 billing cycles for the credit to appear on your statement.
If the original payment was a cheque, money order, merchandise certificate or gift certificate, you will receive a refund cheque in the mail.